We begin processing orders quickly so your package can ship out as soon as possible. If you need to modify or cancel your order, please contact us ASAP through Contact Us. We’ll do our best to assist you before your order ships. Please note that orders that have already shipped cannot be changed or canceled. But you may request a return within 30 days of receiving your order.

Please contact us immediately after placing your order through Contact Us. We’ll do our best to update the address before your package ships. Please note that shipped orders cannot be rerouted or changed.

Yes! You’ll receive a confirmation email shortly after your order is placed. Once your order ships, you’ll also receive a tracking number via email.

Yes! We offer free shipping within the USA on all orders.

Orders are processed and shipped within 1 business day (excluding weekends and public holidays). After shipment, delivery typically takes 2–5 business days within the United States.

Currently, we primarily ship within the United States and Canada. For additional shipping requests, please contact our customer support team through Contact Us.

Before sending anything back, please contact us first through Contact Us.

Please include:

• Your order number
• The item(s) you’d like to return
• The reason for the return (optional but appreciated)

Once your return request is approved, we’ll provide return instructions.

We offer free returns within 30 days of delivery. To be eligible for a return, items must be unused and in the same condition that you received them. Items showing signs of use, damage, or excessive wear may not qualify for a refund.

Absolutely. Once your order ships, you’ll receive a tracking email with your shipment details.

After we receive and inspect your returned item, we’ll notify you about the status of your refund. If approved, your refund will be issued to your original payment method within a few business days.

Please note that processing times may vary depending on your bank or payment provider.

Yes. If you’d like to exchange an item, please contact us through Contact Us for assistance.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible through Contact Us and include photos of the issue. We’ll make it right as quickly as possible.

Yes. Customers are responsible for the cost of return shipping.

For light dirt or mud, simply wipe the surface with a damp cloth or wet wipe.

If there are deeper stains, we recommend using lukewarm water mixed with mild soap and gently scrubbing with a soft-bristle brush.

Please Note: Do not put the bag in a washing machine, do not use bleach, and do not use the dryer or iron at high temperatures. 

Our bags are water-resistant and designed to handle everyday spills and light rain. However, they are not fully waterproof for submersion or heavy downpours.

Our bags are made from lightweight, durable, and water-resistant nylon. Designed for everyday use, travel, work, and school.

Yes! Lightweight comfort is one of our core design priorities. Our bags are designed to stay functional without feeling heavy.

Yes! We offer a gift package for an additional $5.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible through Contact Us and include photos of the issue. We’ll make it right as quickly as possible.

We stand behind the quality of our products. If you experience a manufacturing defect, please contact our customer service team through Contact Us for assistance.

You can reach us anytime at Contact Us.

Cutie Kittie Bags are designed in North America and feature beautiful, joyful patterns created by talented artists. Each design is made to bring vibrant color and happiness into your everyday life.

Our bags combine style and function — lightweight, practical, and easy to organize — made to support your daily routine, whether you’re working, traveling, running errands, or gifting someone special. They’re created to accompany you in everyday life, keep your essentials organized, and add a little joy to every day.