Widerrufsrecht

Return policy                         

We hope your bag brings you joy every day.   If for any reason you're not completely satisfied with your purchase, we're here to help.

Returns

We offer free returns within 30 days of delivery.

To be eligible for a return, your item must:

* Be unused
* Be in the same condition that you received it
Items that show signs of use, damage, or excessive wear may not be eligible for a refund.

How to Start a Return

Before sending anything back, please contact us first at:

📧 https://cutiekittiebags.com/pages/contact

Please include:

* Your order number
* The item(s) you’d like to return
* The reason for the return (optional but appreciated)

Once your return request is approved, we’ll provide return instructions.

Refunds

After we receive and inspect your returned item, we’ll notify you about the status of your refund.

If approved, your refund will be issued to your original payment method within a few business days.
Please note that processing times may vary depending on your bank or payment provider.

Do you offer exchanges?

Yes. If you’d like to exchange an item, please contact us through Contact Us for assistance.

Questions?

We’re always happy to help.
Contact us anytime at:

📧 https://cutiekittiebags.com/pages/contact

Thank you for supporting our small business ❤️  

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us  with photos of the issue, and we’ll make it right as quickly as possible.

https://cutiekittiebags.com/pages/contact

Customers are responsible for return shipping costs.